FAQ

mySCADA PRO Manager is a tool that allows users to license the mySCADA PRO software, manage deployment, and swap between versions of mySCADA PRO. It also allows you to set up SMTP for notifications.

mySCADA PRO is only a runtime application that displays HMI and handles projects.

Go to www.myscada.org/my-account, login, and go to the Licensing section.

Go to www.myscada.org/my-account, login, and choose the section you want to manage (dashboard, my orders downloads, edit address, payment methods, edit account, my subscriptions, licensing).

Yes, you can download versions in the section Downloads. Even without licensing, you can test all features on unlimited tags in mySCADA PRO. The only limitation is the necessity to reboot your computer after some time. This unregistered version can be used for free for non-commercial use.

Supported Unicode characters range from 0 to 255 (00FF), and higher characters are not supported.

From version 8.12.0, we have changed our view script functions, and because of that, the periodic interval is not stopped after switching views or opening another view in the active area. This can be solved by destroying this function, as shown in the example:

function init() {
this.time_Interval = setInterval(function() {
console.log("hello");
}, 5000); //Interval value in milliseconds
}
function destroy() {
clearInterval(this.time_interval);
}

If we didn’t use the destroy function, the interval would run endlessly and never end.

You can find the entire software history here.

To export the project, right-click the project name in the project tree and select export. Afterward, select the location, and the whole project will be exported into a single .mep file. You can see it in our tutorial video here.

myDESIGNER is no longer available for MAC OS and Linux distro; myDESIGNER is currently available in his latest version, which is only for Windows OS.

Installation for Windows is a typical .exe format installation, which will guide you step by step once you double-click downloaded a file from our webpage.

Yes, myDESIGNER software is and always will be free. You can buy myDESIGNER Enterprise with the mentioned improvements if you want advanced functionality.

Server-side scripting is advanced functionality and it is available only in myDESIGNER Enterprise.

After purchasing myDESIGNER Enterprise, you first have to install myDESIGNER. Then, after successful installation, open myDESIGNER, click on the “Yellow key icon, “or click on the licensing toolbar at the top. You will find your HW-ID there, allowing you to enter the licensing tab on our webpage. Once you do, you will be able to download the license file that you provided to myDESIGNER. After successfully licensing, close and then re-open myDESIGNER. The new functions will appear.

No, the number of connections is not limited. You can use an unlimited number of connections inside one project.

The amount of views inside one project is unlimited.

No, there is no limit. Once you purchase myDESIGNER Enterprise, you can design as many projects as you wish.

mySCADA PRO doesn’t support natively SMS notifications, only notifications via SMTP.

mySCADA PRO Manager has been tested on Debian, Ubuntu, and Mint distro. We cannot guarantee that our software will work on any other distro.

You can transfer your License once you are in the licensing tab. The transfer is for an emergency case. If you need more license transfers, please submit a ticket and provide us with evidence of hardware failure.

We recommend you use any chromium based browser, but preferably Google Chrome Browser.

You need to keep the protocol the same for all web pages and their parts. So, if you access the visualization using HTTP, your active areas should also be HTTP.

All myBOX versions have unlimited tag licenses, so they are only limited by the performance of their HW (the license is locked to a device – can’t be transferred).

myPANEL HMI can be accessed like myPRO or myBOX from a different computer by simply typing its IP address into your computer browser (you need to be on the same network as myPANEL is).

If your myPANEL contains an ARM CPU (you can find this on a sticker of myPANEL ARM CPU – NXP i.MX7 Dual Core, etc…), then you need to use myPANEL8.sh file.

If your myPANEL contains an Intel CPU (you can find this on a sticker of myPANEL Intel CPU—X5-E8000, etc.…), then you need to use the myPANEL8_x64.sh file.

myPANEL does not support a 4G/3G connection to the internet.

myPANEL does not support SMS notifications. However, we can program this feature in case of ordering more units of myPANEL; for more info, please get in touch with us at [email protected].

myPANEL does not support GPIO.

Yes, please use the Allen Bradley configuration option when adding a connection for an Omron PLC. To create a connection to CJ2M Omron PLC, please choose the CompactLogix configuration.

No, but we plan to add this feature so you can use services like DynDNS.

There is a problem with Siemens S7-1200 firmware v4.1 and S7-1500 v1.7. Please use a different version of the firmware on your PLC, as it may help with the connection issue. If you have updated your firmware and are still experiencing the problem, please check the additional required settings.

If the problem persists, please contact our technical support.

Direct MQTT support is not implemented inside the mySCADA software; it can now be done via .main.js (embedded node.js), for which you need to purchase myDESIGNER Enterprise. We plan to implement direct support of the MQTT protocol in the mySCADA software in the future.

Installing myDESIGNER on Linux is simple. Once you download the myDESIGNER version on Linux, you will receive a .dmg file. You just double-click that file when it’s downloaded, which will open up normal installation, which will guide you step by step.

Since myPRO is dependent on node.js, and the node does not natively support Windows 7 (Only Windows 8.1 and newer), we do not officially support Windows 7 anymore. However, there is a possibility of making myPRO run on Windows 7 x64.

1. Open the Windows start menu
2. Right-Click on the computer
3. Click on properties
4. Click on Advanced System settings
5. Click on “Environment Variables….”
6. There are variables for both the user and system; please add to both new variables:
    Variable name: NODE_SKIP_PLATFORM_CHECK
    Variable value: 1
7. Press “OK”
8. Reboot your computer

The Systray icon has been replaced by the internal settings of myPRO, so you can change any of myPRO’s settings remotely. See more here.

If you already have myPRO8 or myPRO9, you can buy a tag upgrade (up to 5000 tags) in our e-shop. Upgrades above 5000 tags are on request.

To find out more, please contact [email protected]. If you have any of the legacy versions of myPRO and you are looking for an upgrade to the latest version, please contact us at [email protected].

• MySQL
• PostgreSQL
• Oracle
• ODBC
• Microsoft SQL

If you are having trouble connecting to the MySQL database, please make sure that it is installed with the “Legacy authentication method.”