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FREQUENTLY ASKED QUESTIONS

General info

How do I buy any mySCADA product ?

If you would like to buy any mySCADA product, please follow our Customer manual.

Can I test mySCADA products before purchasing?

Yes, you can download versions in section Downloads. Even without licensing, you can test all features on a limited number of tags in myPRo. The only limitations are the necessity to reboot your computer after some time. This unregistered version can be used for free for non-commercial use.

What are supported Unicode characters?

Supported Unicode characters are from 0 to 255 (00FF) Higher characters are not supported.

myDESIGNER

What's difference between myDESIGNER Enterprise and free version of myDESIGNER?

Main differences between these two products are described in this article myDESIGNER Enterprise X myDESIGNER Free.

Where I can find older versions of mySCADA SW?

All software history can be found here.

What is a best way to export project from myDESIGNER?

To export the project, simply right-click the project name in the project tree and select export. Afterward, just select location and the whole project will be exported into a single .mep file. You can see it in our tutorial video here.

How do I install myDESIGNER on Linux?

There is basically no installation on Linux, Linux users will receive myDESIGNER in .tar.gz format which only needs to be extracted somewhere inside your computer, and then simply you run myDESIGNER by going into /bin folder and drag myDESIGNER into terminal and press enter which will start myDESIGNER.

How do I install myDESIGNER on MAC?

Installing myDESIGNER on Linux is simple, once you download myDESIGNER version on linux you will receive in .dmg file, you just double click that when it’s downloaded which will open up normal installation which will guide you step by step.

How do I install myDESIGNER on Windows?

Installation for windows is normal .exe format installation which will guide you step by step once you double click downloaded a file from our webpage.

Is myDESIGNER really free?

Yes, myDESIGNER software is and always will be for free. If you want the advanced functionality, you can buy myDESIGNER Enterprise with mentioned improvements.

Is it possible to use server-side scripting?

Server-side scripting is advanced functionality and it is available only in myDESIGNER Enterprise.

How do I license myDESIGNER Enterprise?

After purchasing myDESIGNER Enterprise, you first have to install myDESIGNER version 8, then – after successful installation, open myDESIGNER, click on „Yellow key icon“ or click on licensing toolbar on the top. There you will find your HW-ID which will allow you to enter into the licensing tab on our webpage. Once you do, you are able to download license file which you provide to myDESIGNER. After successfully licensing, close and then re-open myDESIGNER. The new functions will appear.

Is the number of connections limited?

No, the number of connections is not limited you can use an unlimited number of connections inside one project.

Is the amount of views limited?

The amount of views inside one project is unlimited.

Is amount of projects created in myDESIGNER Enterprise limited?

No there is no limit once you purchase myDESIGNER Enterprise you can design as much project as you want.

Here you can find all the tutorial videos!

myPRO

Can I transfer my license?

Yes – you can transfer your license once by going into the portal to section Licensing transfer is limited to same OS so as an example if you had your software key licensed on Linux you can’t then decide to transfer a license to Windows this task can be done only on request by our support department.

How do I buy tag upgrade/version upgrade?

If you already have myPRO 8, you can buy a tag upgrade on your own (up to 5000 tags). Upgrade above 5000 tags is on request. To find more, please contact info@myscada.org.

If you have myPRO 7 and you plan to upgrade to myPRO 8, please contact us info@myscada.org as well.

What are the supported browsers?

We have tested the following browsers: MS Edge, Chrome, Safari, Firefox.

Do Active Areas work with HTTPS?

No – they only work with HTTP.

Where is „systray“ icon („Green computer icon“)?

Systray icon has been replaced by internal settings of myPRO, so you are able to change any settings of myPRO remotely. See more here.

myBOX

What is the tag limit on myBOX versions?

All myBOX versions have unlimited tag licenses, so they are only limited by the performance of their HW (the license is locked to a device – can’t be transferred).

myPANEL

Is there any tag limit on myPANEL?

There is no tag limit on myPANEL (myPANEL includes unlimited version. License is locked to a device – can’t be transferred).

Is it possible to access myPANEL HMI from other computer via browser?

myPANEL HMI can be accessed like myPRO or myBOX from a different computer by simply typing it’s IP address into your computer browser (you need to be on the same network as myPANEL is).

What upgrade file should I use for myPANEL?

If your myPANEL contains ARM CPU (you can find this on a sticker of myPANEL ARM CPU – NXP i.MX7 Dual Core etc…), then you need to use myPANEL8.sh file.

If your myPANEL contains Intel CPU (you can find this on a sticker of myPANEL Intel CPU – X5-E8000 etc…), then you need to use myPANEL8_x64.sh file.

Does myPANEL support 4G/3G connection?

myPANEL Does not support 4G/3G connection to the internet.

Can myPANEL send SMS notifications?

myPANEL does not support SMS notifications however, we can program this feature in case of ordering more units of myPANEL, for more info, please contact us at info@myscada.org.

Does myPANEL support GPIO?

myPANEL does not support GPIO.

PLCs

Does mySCADA support OPC DA?

No, we do not support OPC DA. We only support OPC UA. If you are using OPC DA and want to communicate with OPC UA, please contact your software provider about a conversion method.

Does mySCADA support Omron PLCs?

Yes, when adding a connection for an Omron PLC, please use the Allen Bradley configuration option.

Is it possible to use domain name instead of IP address in PLC settings?

No, but we plan to add this feature so you will be able to use services like DynDNS.

What are the supported PLCs?
Siemens S7 S7-1200,  S7-1500, S7-300, S7-400, …
EtherNet/IP ControlLogix, CompactLogix, Micrologix 1200, Micrologix 1400, Micrologix 1500, SLC 500, PLC 5, Omron PLCs, …
Modbus TCP Wago, Schneider, Micrologix, RTUs, Panasonic FP7, ….
Modbus Serial ABB AC500, ABB AC700, IPCDAS, ADAM, RTUs,…
Melsec Binary Melsec-Q, E71 controller type, 3E packets
Toyopuc Full support with hierarchy
OPC UA New OPC standard
Why can't I connect my Siemens S7-1200 or S7-1500 PLC in myDESIGNER?

There is a problem with Siemens S7-1200 firmware v4.1 and S7-1500 v1.7. Please use a different version of the firmware on your PLC and it may help with the connection issue. If you update your firmware and still receive the problem, please check additional required settings.

If the problem persists, please contact our technical support at https://store.myscada.org/page/new-ticket.

myMOBILE

Why I can't find myMOBILE at Google Store/Apple Store ?

myMOBILE is not available at the moment and will not be available until further notice. However, you are still able to access any of your devices by simply typing it’s IP address into the mobile browser.

mySMARTHOUSE

Why I can't find mySMARTHOUSE and can't access mySMARTHOUSE webpage anymore ?

mySMART HOUSE is not available at the moment and will not be available until further notice. If you need to use SCADA for your technology, please use other mySCADA product.

The latest usable version is mySMARTHOUSE version 7.0.44 and myDESIGNER version 7.0.44 both are functional but they are not available to be downloaded publicly.

 

 

If you would have any technical questions or require any help with our software/hardware setup, please submit a ticket here.

If you would have any questions according to sales, please submit a ticket here.