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General info

How to start with mySCADA?

Please watch our tutorial video for downloading and licensing mySCADA software.

What's the difference between mySCADA PRO and mySCADA PRO manager?

mySCADA PRO Manager is a tool that allows users to license the mySCADA PRO software, manage deployment, and swap between versions of mySCADA PRO. It also allows you to set up SMTP for notifications.

mySCADA PRO is only a runtime application that displays HMI and handles projects.

Where can I manage/transfer my licenses?

Go to, login, and go to the Licensing section.

Where can I manage my orders, see the invoices, edit my account, and so on?

Go to, login, and choose the section you want to manage (dashboard, my orders downloads, edit address, payment methods, edit account, my subscriptions, licensing).

Can I test mySCADA products before purchasing?

Yes, you can download versions in the section Downloads. Even without licensing, you can test all features on unlimited tags in mySCADA PRO. The only limitation is the necessity to reboot your computer after some time. This unregistered version can be used for free for non-commercial use.

What are supported Unicode characters?

Supported Unicode characters range from 0 to 255 (00FF), and higher characters are not supported.

The periodic timer in a view script is not stopped after switching view. What should I do?

From version 8.12.0, we have changed our view script functions, and because of that, the periodic interval is not stopped after switching views or opening another view in the active area. This can be solved by destroying this function, as shown in the example:

function init() {
this.time_Interval = setInterval(function() {
}, 5000); //Interval value in milliseconds
function destroy() {

If we didn’t use the destroy function, the interval would run endlessly and never end.



What's the difference between myDESIGNER Enterprise and the free version of myDESIGNER?

The main differences between these two products are described in this article: myDESIGNER Enterprise X myDESIGNER Free.

Where can I find older versions of mySCADA SW?

You can find the entire software history here.

What is the best way to export a project from myDESIGNER?

To export the project, right-click the project name in the project tree and select export. Afterward, select the location, and the whole project will be exported into a single .mep file. You can see it in our tutorial video here.

How do I install myDESIGNER on Linux or MAC OS?

myDESIGNER is no longer available for MAC OS and Linux distro; myDESIGNER is currently available in his latest version, which is only for Windows OS.

How do I install myDESIGNER on Windows?

Installation for Windows is a typical .exe format installation, which will guide you step by step once you double-click downloaded a file from our webpage.

Is myDESIGNER free?

Yes, myDESIGNER software is and always will be free. You can buy myDESIGNER Enterprise with the mentioned improvements if you want advanced functionality.

Is it possible to use server-side scripting?

Server-side scripting is advanced functionality and it is available only in myDESIGNER Enterprise.

How do I license myDESIGNER Enterprise?

After purchasing myDESIGNER Enterprise, you first have to install myDESIGNER. Then, after successful installation, open myDESIGNER, click on the “Yellow key icon, “or click on the licensing toolbar at the top. You will find your HW-ID there, allowing you to enter the licensing tab on our webpage. Once you do, you will be able to download the license file that you provided to myDESIGNER. After successfully licensing, close and then re-open myDESIGNER. The new functions will appear.

Is the number of connections limited?

No, the number of connections is not limited. You can use an unlimited number of connections inside one project.

Is the amount of views limited?

The amount of views inside one project is unlimited.

Is the amount of projects created in myDESIGNER Enterprise limited?

No, there is no limit. Once you purchase myDESIGNER Enterprise, you can design as many projects as you wish.



Does the mySCADA PRO Manager work on any Windows?

mySCADA PRO Manager works only on Windows 11 right now.

Does the mySCADA PRO allow sending SMS notifications to be sent?

mySCADA PRO doesn’t support natively SMS notifications, only notifications via SMTP.

Does the mySCADA PRO Manager work on any Linux distro?

mySCADA PRO Manager has been tested on Debian, Ubuntu, and Mint distro. We cannot guarantee that our software will work on any other distro.

Can I transfer my License?

You can transfer your License once you are in the licensing tab. The transfer is for an emergency case. If you need more license transfers, please submit a ticket and provide us with evidence of hardware failure.

What are the supported browsers?

We recommend you use any chromium based browser, but preferably Google Chrome Browser.

Do Active Areas work with HTTPS?

You need to keep the protocol the same for all web pages and their parts. So, if you access the visualization using HTTP, your active areas should also be HTTP.



Does myBOX support database connection (MySQL, MsSQL, ODBC, etc.)?

myBOX doesn’t support native connections to any databases because of software limitations. However, writing your own communication protocol in the server-side script is possible.

What is the tag limit on myBOX versions?

All myBOX versions have unlimited tag licenses, so they are only limited by the performance of their HW (the license is locked to a device – can’t be transferred).



Is there any tag limit on myPANEL?

There is no tag limit on myPANEL (it includes an unlimited version). The License is locked to a device and can’t be transferred.

Can I access myPANEL HMI from another computer via a browser?

myPANEL HMI can be accessed like myPRO or myBOX from a different computer by simply typing its IP address into your computer browser (you need to be on the same network as myPANEL is).

What upgrade file should I use for myPANEL?

If your myPANEL contains an ARM CPU (you can find this on a sticker of myPANEL ARM CPU – NXP i.MX7 Dual Core, etc…), then you need to use file.

If your myPANEL contains an Intel CPU (you can find this on a sticker of myPANEL Intel CPU—X5-E8000, etc.…), then you need to use the file.

Does myPANEL support a 4G/3G connection?

myPANEL does not support a 4G/3G connection to the internet.

Can myPANEL send SMS notifications?

myPANEL does not support SMS notifications. However, we can program this feature in case of ordering more units of myPANEL; for more info, please get in touch with us at [email protected].

Does myPANEL support GPIO?

myPANEL does not support GPIO.



Does mySCADA support OPC DA?

No, we do not support OPC DA. We only support OPC UA. If you use OPC DA and want to communicate with OPC UA, please get in touch with your software provider about a conversion method.

Does mySCADA support Omron PLCs?

Yes, please use the Allen Bradley configuration option when adding a connection for an Omron PLC. To create a connection to CJ2M Omron PLC, please choose the CompactLogix configuration.

Can a domain name be used instead of the IP address in PLC settings?

No, but we plan to add this feature so you can use services like DynDNS.

What are the supported PLCs?
Siemens S7 S7-1200,  S7-1500, S7-300, S7-400, …
EtherNet/IP ControlLogix, CompactLogix, Micrologix 1200, Micrologix 1400, Micrologix 1500, SLC 500, PLC 5, Omron PLCs, …
Modbus TCP Wago, Schneider, Micrologix, RTUs, Panasonic FP7, ….
Modbus Serial – only at myBOX device ABB AC500, ABB AC700, IPCDAS, ADAM, RTUs,…
Melsec Binary Melsec-Q,FX5-U, E71 controller type, 3E packets
Toyopuc Full support with hierarchy
OPC UA New OPC standard
KNX KNX communication protocol
Why can't I connect to my Siemens S7-1200 or S7-1500 PLC?

There is a problem with Siemens S7-1200 firmware v4.1 and S7-1500 v1.7. Please use a different version of the firmware on your PLC, as it may help with the connection issue. If you have updated your firmware and are still experiencing the problem, please check the additional required settings.

If the problem persists, please contact our technical support.

MQTT support

Direct MQTT support is not implemented inside the mySCADA software; it can now be done via .main.js (embedded node.js), for which you need to purchase myDESIGNER Enterprise. We plan to implement direct support of the MQTT protocol in the mySCADA software in the future.


mySCADA Legacy

How do I install myDESIGNER on Linux?

There is basically no installation on Linux. Linux users will receive myDESIGNER in .tar.gz format, which only needs to be extracted somewhere inside their computer. Then, you run myDESIGNER by going into the /bin folder, dragging myDESIGNER into the terminal, and pressing enter, which will start myDESIGNER.

How do I install myDESIGNER on MAC?

Installing myDESIGNER on Linux is simple. Once you download the myDESIGNER version on Linux, you will receive a .dmg file. You just double-click that file when it’s downloaded, which will open up normal installation, which will guide you step by step.

Is the Windows 7 x64 still supported by myPRO 8?

Since myPRO is dependent on node.js, and the node does not natively support Windows 7 (Only Windows 8.1 and newer), we do not officially support Windows 7 anymore. However, there is a possibility of making myPRO run on Windows 7 x64.

1. Open the Windows start menu
2. Right-Click on the computer
3. Click on properties
4. Click on Advanced System settings
5. Click on “Environment Variables….”
6. There are variables for both the user and system; please add to both new variables:
    Variable value: 1
7. Press “OK”
8. Reboot your computer

Where is the „systray“ icon („Green computer icon“)?

The Systray icon has been replaced by the internal settings of myPRO, so you can change any of myPRO’s settings remotely. See more here.

How do I buy tag upgrade/version upgrade?

If you already have myPRO8 or myPRO9, you can buy a tag upgrade (up to 5000 tags) in our e-shop. Upgrades above 5000 tags are on request.

To find out more, please contact [email protected]. If you have any of the legacy versions of myPRO and you are looking for an upgrade to the latest version, please contact us at [email protected].

Supported Databases (Windows myPRO ONLY)
  • MySQL
  • PostgreSQL
  • Oracle
  • ODBC
  • Microsoft SQL
Need help connecting to MySQL?

If you are having trouble connecting to the MySQL database, please make sure that it is installed with the “Legacy authentication method.”



Why I can't find myMOBILE at Google Store/Apple Store ?

myMOBILE is currently unavailable and will not be available until further notice. The app’s development and support ended in December 2017. However, mobile devices can still be used together with other SCADA products. If you have a mySCADA device, you can simply type its IP address inside your mobile browser and get quick access to the device if you are on the same network.




Why I can't find mySMARTHOUSE and can't access mySMARTHOUSE webpage anymore ?

mySMART HOUSE is currently unavailable and will not be available until further notice. If you need to use SCADA for your technology, please use another mySCADA product. The latest usable versions are mySMARTHOUSE version 7.0.44 and myDESIGNER version 7.0.44. Both are functional, but they are not available to be downloaded publicly.



Please submit a ticket here if you have any technical questions or need help with our software/hardware setup.

If you have any questions about sales, please email us at [email protected] or schedule an online call with us here.