Support and Service Options
Why Everyone Charges Extra — and Why We Don’t
At mySCADA, we’ve noticed a trend: many providers hide services behind extra-fees or tiers. You’ll pay for “premium support”, “full protocol packs”, or “unlimited clients” — sounds like fine print to us. We believe that good service is part of what you pay for upfront. No tricks. No surprise bills. Just real value.
Service & Support That Sets mySCADA Apart
Here’s how our service and support model stacks up — not by feature lists, but by what actually matters: transparency, value, and user-friendliness.
| Advantage | User Benefit |
|---|---|
| ✔︎ Support included | Comes bundled with your license — no extra payments required. |
| ✔︎ One-time lifetime license | Pay once and use forever — no subscriptions, no renewals. |
| ✔︎ Clear, all-inclusive pricing | All features are included; you won’t run into hidden costs. |
| ✔︎ Instant software delivery | Buy online and get immediate access — no delays, no waiting. |
| ✔︎ Responsive to client needs | We add features customers actually ask for — the software evolves to suit you. |
| ✔︎ All protocols included | Full protocol coverage (EtherNet/IP, OPC UA, etc.) is bundled — no separate licensing fees. |
| ✔︎ Unlimited client connections | No limits or extra fees for multiple users — scale as you need. |
What This Means For You
When you choose mySCADA, you’re choosing clarity. You’re choosing a partner that keeps things simple. No hidden fees. No tiers of “support gold/silver/bronze”. Just straightforward service that supports your team, your needs, and your projects — from day one.