Hi <strong><em>{client_name}</em>,</strong>

Your request (<a href="{ticket_url}">#{ticket_id}</a>) has been received, and is being reviewed by our support staff.

To add additional comments, follow the link below:
<h2><a href="{ticket_url}">View Ticket</a></h2>
or follow this link: {ticket_link}

<hr />

Regards,
{site_name}