{agent_name} just replied to your ticket "<strong>{ticket_title}</strong>" (<a href="{ticket_url}">#{ticket_id}</a>).

{message}

To view his reply or add additional comments, click the button below:
<h2><a href="{ticket_url}">View Ticket</a></h2>
or follow this link: {ticket_link}

<hr />

Regards,
{site_name}